Frequently Asked Questions

*What Should I do if I Loose the Key to My Unit?*

You are the only one who possesses keys to the lock on your unit; Donald RV and Storage, LLC. does not hold keys to units.  If your keys are lost, phone the office during regular office hours, report your lost key, and make an appointment to meet with our manager who can cut off the lock.

When you come to the office you must have photo ID which proves that you are the person who signed the Lease Agreement for that unit.  You must fill out a Cut Lock form granting permission to our manager to cut off the lock in your presence.  There may be a small fee for the cut lock service.  Once the old lock is cut off, you should be prepared to immediately place a new lock on the unit.